Frequently Asked Questions
📦 ⭐ Frequently Asked Questions (FAQ)
Find quick answers to your most common questions about shopping at TechBoxDeal.
Still need help? Email us at [email protected]
🛒 Ordering & Payment
How do I place an order on TechBoxDeal?
Browse through our tech deals and select your item
Click “Add to Cart”
Review your cart and proceed to checkout
Enter shipping and payment details
Submit your order and get a confirmation email
What payment methods do you accept?
Debit/Credit Cards: Visa, MasterCard, Amex
Wallets: PayPal, Google Pay, Apple Pay
UPI (for Indian customers)
Cash on Delivery (COD) in select regions
Buy Now, Pay Later: Klarna, Razorpay, Pay in 3
Is my online payment secure?
Yes. TechBoxDeal uses:
SSL encryption for secure browsing
PCI-compliant gateways for payment processing
Advanced fraud detection systems
Can I cancel or modify my order?
Before shipping: Contact us ASAP with your order number
After shipping: We cannot make changes. Use the return process
Why was my payment declined?
Incorrect card details
Expired or blocked card
Insufficient balance
Try another method or contact your bank
🚚 Shipping & Delivery
How long does delivery take?
Processing: 1–2 business days
Standard Shipping (India): 3–6 business days
Express: 1–3 business days
International: 7–15 business days
How can I track my order?
Once shipped, you’ll receive:
Tracking number
Courier name
Tracking link (via email or SMS)
Do you ship internationally?
Yes, we ship globally. Customs duties may apply depending on your country.
What happens if I’m not home during delivery?
The courier may attempt redelivery
Leave a delivery notice or contact info
Drop the parcel at a nearby collection center
My order says delivered but I haven’t received it.
Check with neighbors or your security
Look for delivery updates or photos
Still missing? Email us within 48 hours at [email protected]
🔄 Returns & Exchanges
Can I return my order?
Yes, within 30 days of receiving your item. It must be:
Unused and in original condition
With original packaging and labels
How do I initiate a return?
Email us at [email protected] with your order number and reason.
We’ll send return instructions.
Who pays for return shipping?
Our fault (defect/wrong item): We cover it
Customer change of mind: You pay for return shipping
When will I get my refund?
After we receive and inspect the return (5–7 business days)
Refund time to your bank: 3–10 business days
Do you allow exchanges?
We don’t offer direct exchanges.
Please return the item and place a new order.
📦 Products & Stock
Are your product images accurate?
Yes, but real colors may vary slightly due to lighting or screen settings.
Check the description for detailed specs.
Are your products genuine?
Absolutely. All products are sourced directly from certified distributors or official partners.
Do you restock items?
Some products are restocked depending on availability.
Join our restock alerts or contact us for details.
Do you offer bulk or business deals?
Yes. For wholesale or B2B purchases, email us at [email protected]
👤 Account & Support
Do I need to register to place an order?
No. But having an account lets you:
Track orders
Save your favorite products
Access exclusive offers
How can I reset my password?
Click “Forgot Password” on the login page, enter your email, and follow the instructions.
How do I update my account info?
Log into your account and visit the settings page to update your:
Shipping address
Contact details
Payment preferences
The website isn’t working for me. What can I do?
Try:
Refreshing the page
Clearing browser cache
Disabling browser extensions
Switching to another device or browser
📞 Customer Support
How can I reach your support team?
Email: [email protected]
Support hours: Mon–Sat, 10:00 AM – 6:00 PM IST
Replies within 24–48 hours
What should I include in my support request?
Order number (if applicable)
Description of the issue
Photos (for damaged items)
Contact info
Do you have phone or chat support?
We currently offer email-only support to ensure accurate and fast assistance.
💰 Promos & Discounts
How do I apply a discount code?
At checkout, enter your code in the “Promo Code” field and click “Apply”.
Why isn’t my promo code working?
Check for typos
Make sure it’s not expired
Review terms (min. order, item exclusions)
Can I use multiple codes?
Only one promo code can be used per order, unless otherwise stated.
How do I get notified about deals?
Subscribe to our newsletter at the bottom of the site for:
Flash sales
Early product launches
Subscriber-only discounts