Frequently Asked Questions

📦 ⭐ Frequently Asked Questions (FAQ)
Find quick answers to your most common questions about shopping at TechBoxDeal.
Still need help? Email us at support@techboxdeal.com

🛒 Ordering & Payment

How do I place an order on TechBoxDeal?

1. Browse through our tech deals and select your item

2. Click “Add to Cart”

3. Review your cart and proceed to checkout

4. Enter shipping and payment details

5. Submit your order and get a confirmation email

What payment methods do you accept?

• Debit/Credit Cards: Visa, MasterCard, Amex

• Wallets: PayPal, Google Pay, Apple Pay

• UPI (for Indian customers)

• Cash on Delivery (COD) in select regions

• Buy Now, Pay Later: Klarna, Razorpay, Pay in 3

Is my online payment secure?
Yes. TechBoxDeal uses:

• SSL encryption for secure browsing

• PCI-compliant gateways for payment processing

• Advanced fraud detection systems

Can I cancel or modify my order?

• Before shipping: Contact us ASAP with your order number

• After shipping: We cannot make changes. Use the return process

Why was my payment declined?

• Incorrect card details

• Expired or blocked card

• Insufficient balance

• Try another method or contact your bank

🚚 Shipping & Delivery

How long does delivery take?

• Processing: 1–2 business days

• Standard Shipping (India): 3–6 business days

• Express: 1–3 business days

• International: 7–15 business days

How can I track my order?
Once shipped, you’ll receive:

• Tracking number

• Courier name

• Tracking link (via email or SMS)

Do you ship internationally?
Yes, we ship globally. Customs duties may apply depending on your country.

What happens if I’m not home during delivery?

• The courier may attempt redelivery

• Leave a delivery notice or contact info

• Drop the parcel at a nearby collection center

My order says delivered but I haven’t received it.

• Check with neighbors or your security

• Look for delivery updates or photos

• Still missing? Email us within 48 hours at support@techboxdeal.com

🔄 Returns & Exchanges

Can I return my order?
Yes, within 30 days of receiving your item. It must be:

• Unused and in original condition

• With original packaging and labels

How do I initiate a return?
Email us at support@techboxdeal.com with your order number and reason.
We’ll send return instructions.

Who pays for return shipping?

• Our fault (defect/wrong item): We cover it

• Customer change of mind: You pay for return shipping

When will I get my refund?

• After we receive and inspect the return (5–7 business days)

• Refund time to your bank: 3–10 business days

Do you allow exchanges?
We don’t offer direct exchanges.
Please return the item and place a new order.

📦 Products & Stock

Are your product images accurate?
Yes, but real colors may vary slightly due to lighting or screen settings.
Check the description for detailed specs.

Are your products genuine?
Absolutely. All products are sourced directly from certified distributors or official partners.

Do you restock items?
Some products are restocked depending on availability.
Join our restock alerts or contact us for details.

Do you offer bulk or business deals?
Yes. For wholesale or B2B purchases, email us at b2b@techboxdeal.com

👤 Account & Support

Do I need to register to place an order?
No. But having an account lets you:

• Track orders

• Save your favorite products

• Access exclusive offers

How can I reset my password?
Click “Forgot Password” on the login page, enter your email, and follow the instructions.

How do I update my account info?
Log into your account and visit the settings page to update your:

• Shipping address

• Contact details

• Payment preferences

The website isn’t working for me. What can I do?
Try:

• Refreshing the page

• Clearing browser cache

• Disabling browser extensions

• Switching to another device or browser

📞 Customer Support

How can I reach your support team?
Email: support@techboxdeal.com
Support hours: Mon–Sat, 10:00 AM – 6:00 PM IST
Replies within 24–48 hours

What should I include in my support request?

• Order number (if applicable)

• Description of the issue

• Photos (for damaged items)

• Contact info

Do you have phone or chat support?
We currently offer email-only support to ensure accurate and fast assistance.

💰 Promos & Discounts

How do I apply a discount code?
At checkout, enter your code in the “Promo Code” field and click “Apply”.

Why isn’t my promo code working?

• Check for typos

• Make sure it’s not expired

• Review terms (min. order, item exclusions)

Can I use multiple codes?
Only one promo code can be used per order, unless otherwise stated.

How do I get notified about deals?
Subscribe to our newsletter at the bottom of the site for:

• Flash sales

• Early product launches

• Subscriber-only discounts